Foot Recovery Guide.pdf

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@purapetco.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@purapetco.com. 

Do you offer free shipping?

Yes — we proudly offer FREE Worldwide Shipping on all orders. No minimum spend required.

When will my order be shipped?

All orders are processed within 1–3 business days before being shipped out.

How long does delivery take?

Delivery typically takes 5–10 business days worldwide, depending on your location.

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.

Do you ship internationally?

Yes — we ship worldwide, so your pet’s favorites can reach you wherever you are.

I entered the wrong address, what should I do?

Please contact us immediately. If your order hasn’t been shipped yet, we’ll update your address right away.

My order is delayed ,what should I do?

Occasionally, delays may happen due to high demand or shipping carriers. If your order is taking longer than expected, feel free to contact us anytime.

My item arrived damaged, what now?

We’ve got you covered. Simply reach out with photos of the item, and we’ll arrange a replacement or solution as soon as possible.